DavidShield, the provider of International medical insurance, offers you comprehensive health insurance around the world, under the insurance umbrella offered by Clal insurance. DavidShield provides the widest selection of first rate physicians, who will address all of your medical needs: starting with infant care, including house calls and prescriptions, and up to hospitalizations, surgical procedures and transplants. So don’t leave your country without DavidShield – the insurance policy that protects you all over the world.
DavidShield, a Managing General Underwriter and Administrator (MGU\MGA), Provides alternative global insurance solution backed by innovation, creativity, and flexibility.
DavidShield is a privately held company that offers major medical insurance to expatriates in over 100 countries worldwide. DavidShield constantly invests in state- of- the art technologies to maintain the highest possible quality, efficiency, and competitiveness in the global market. Committed to performance and guided by the highest standards of integrity, DavidShield has a team of employees committed to excellent service and absolute dedication to clients.
DavidShield has direct and second party contracts with physicians and hospitals in 14 countries around the globe.
We are committed to the highest standard of customer service and to fast and efficient claims management.
In the United States, DavidShield is proud to be a leading expatriate medical insurance manager with over 300,000 claims processed every year. DavidShield has direct and second- party contracts with provides and facilities throughout the U.S. offering customers access to over 437,000 providers, 3,900 hospitals, and 46,000 pharmacies nationwide.
Our Vision
To become the world leader in Expatriate Medical Insurance, providing clients with the highest standard of culturally appropriate service backed by multi- domestic approach.
Multi Domestic Approach
In so many aspects of our lives, the world is becoming one global village. However, in medical insurance, it is critical to view each country from a unique perspective. Every country has its own set of healthcare policies and laws whether social, private or a combination of both. It is fundamentally important to account for the specific medical insurance needs of each country.
DavidShield works with domestic players to build solid medical and insurance networks in every country that we service. We know how important it is to understand our client's specific needs and we always choose a strategic partner with an extensive knowledge of the local market.
This approach enables our customers to have peace of mind worldwide.
We, the employees of DavidShield at all levels, in all positions, and each within our own field of responsibility, are committed to act in accordance with the Company’s values, and in accordance with all that they imply, both in our own personal conduct and in the work that we do with each other. We shall act towards others in an honest, respectful, humane, and tolerant manner, and our work shall be motivated by personal aspirations to excellence.
Our Company’s Fundamental Values Are:
Honest concern for the health of our clients; professionalism; integrity and fairness; transparency; respect and protection of the privacy of clients; efficient and courteous service of the highest quality; top level accessibility to medical services.
Based on these values, we make the following commitments to you, our Customer:
We are at your service, via all the usual means of communication: post, telephone, fax, and email.
We are available 24 hours a day, every day of the year, including Yom Kippur, when we will treat emergency cases and cases of imminent danger to life.
For your convenience, we have 1-800 toll-free numbers wherever possible, or, should you wish, we will call you back.
During peak times, we will get back to the number you leave on our voice mail within two hours.
You will be able to speak to a manager no later than one business day after making a request to do so.
In cases of medical emergency, a senior manager will be available to speak to you within 30 minutes of your talking to a service representative.
We are aware of the importance of planning your family’s budget early, particularly when it involves moving to a new place. Therefore, we commit to keeping you up-to-date, and to informing you of any significant change:
We shall ensure that all notices of changes to the conditions of your policy and/or to the price of your insurance are sent to your address and/or your email address as those appear on our records, at least 45 days before the change comes into effect.
We shall send any refunds owing to you under the conditions of the policy, within, at the most, 21 days of the date of receipt of the necessary documents proving your entitlement, at the offices of DavidShield in Israel.
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